FAQ

How does the program work?
All of the programs utilize a behavioral change method called cognitive behavioral training. For each session in every course*, you will watch short videos ...
Thu, May 24, 2018 at 7:41 AM
When will I be awarded my points for taking the course?
Selfhelpworks offers our courses through several insurance and wellness providers. When you start or complete a course, the SelfHelpWorks system makes this ...
Mon, Sep 17, 2018 at 12:11 PM
What does the mobile app do?
With the app, you can access key to success cards, listen to audios, and set up and receive alerts and reminders. Note: You cannot watch videos, view or co...
Wed, Nov 15, 2017 at 1:46 PM
How do I know when the course has been completed?
When you complete a course, the course home page will immediately show a congratulations message for completing the course along with the date the course wa...
Mon, Sep 17, 2018 at 12:20 PM
Where can I go to access/print the Assignments & Reading Materials from past sessions?
Click on the Assignments & Reading Material next to the session on the course homepage.  Printing tabs are included inside the Assignments and you can al...
Wed, Nov 15, 2017 at 1:55 PM
How do I obtain my completion certificate?
SelfHelpWorks provides completion certificates for all the courses you've completed. If you take a course more than once, there will be a completion ce...
Wed, Oct 31, 2018 at 11:46 AM
How do I restart a course from the beginning?
Once started, you may restart a course at any time by selecting the 'Restart course' link on the Course Homepage - at the top of the Session List....
Wed, Dec 13, 2017 at 7:51 AM
How do I know when I've completed a session?
1. You will see a completion segment and message at the end of every session indicating you’ve finished; 2. The session tile on your course homepage wil...
Wed, Nov 15, 2017 at 1:59 PM
How do I review a session?
Go to the session on your course homepage and click on “Replay Session.”
Wed, Nov 15, 2017 at 2:02 PM
How long are the sessions?
The estimated length of each session is on the course homepage. Expect the average session to be about one hour, including the Assignments & Reading Mate...
Wed, Nov 15, 2017 at 1:57 PM