Technical Support Help

Frequently Asked Questions for Technical Issues

How do I update my member profile?
To update your personal information in your Selfhelpworks member profile, go to your member profile page. On this page you can update/change your name, emai...
Wed, Mar 6, 2019 at 8:00 AM
The video is playing but there is no audio...?
Check the volume on your device. If that is at the proper level, check the volume on the video inside the program by hovering on the bottom of the video....
Thu, Nov 16, 2017 at 10:20 AM
Why is the video not playing?
Troubleshooting Recommendations 1. Is your operating system and web browser compatible with our video player? (Check System Requirements)  2. Check ...
Wed, Feb 27, 2019 at 10:29 AM
How do I log into my course?
I am taking a SelfHelpWorks course through my wellness provider/insurance company SelfHelpWorks is available through many companies who have partnered w...
Tue, Oct 30, 2018 at 3:15 PM
Flash: Video File Not Found Error Message
Your browser and operating system combination requires a flash player. Please check to see that a flash player is downloaded on to your system. If you do hav...
Tue, Dec 4, 2018 at 9:52 AM