Technical Support Help

Frequently Asked Questions for Technical Issues

How do I update my account information and change my email address?
Click on “account” in the upper right corner. Then click on “Member Profile” and update your information there. If you have updated your email address c...
Fri, Apr 20, 2018 at 1:22 PM
The video is playing but there is no audio...?
Check the volume on your device. If that is at the proper level, check the volume on the video inside the program by hovering on the bottom of the video....
Thu, Nov 16, 2017 at 10:20 AM
Why is the video not playing?
Troubleshooting Recommendations 1. Check your internet connection 2. Try to reload the web page by clicking the reload/refresh button 3. Close a...
Tue, Dec 4, 2018 at 9:56 AM
How do I log into my course?
I am taking a SelfHelpWorks course through my wellness provider/insurance company SelfHelpWorks is available through many companies who have partnered w...
Tue, Oct 30, 2018 at 3:15 PM
Flash: Video File Not Found Error Message
Your browser and operating system combination requires a flash player. Please check to see that a flash player is downloaded on to your system. If you do hav...
Tue, Dec 4, 2018 at 9:52 AM